JSI Sign Systems offers a 30 Day Return Policy on all products regularly stocked in our Atlanta based warehouse. Please read the following Return Policy details closely before returning any product.

If you have any questions regarding a product return for exchange, refund or credit, contact JSI Sign Systems by phone toll-free at: 1-800-241-0262.

Claims for Damaged Goods:

• JSI Sign Systems will work with customer in filing transportation claims for damage to or loss in shipments in transit to the extent deemed necessary by JSI to facilitate settlement of claim. Contact JSI at 800-241-0261 ext 4 for shipping dept.

Returns: Defective Material:

• All claims must be requested to the shipping department in letter, fax or email prior to authorization for return, issuance of credit or replacement. Call 800-241-0262 ext 4 or email shipping@jsisign.com to notify JSI of any issues involving defective material.
• All returns require an RMA(Return Material Authorization) number prior to any shipment back to JSI Sign Systems.
• With a technical material defect, JSI may ask for samples, photos or other evidence to assist with the claim.
• All returns must be accepted back to JSI warehouse within 30 days from date of RMA to receive any credit. All returns for defective material will be paid for by the mfg or JSI and will not require a restock fee
• JSI's liability for defective products shall not exceed the original purchase price paid. In no event will JSI be responsible for any incidental or consequential cost associtaed with defective product, including but not limited to labor.
• JSI provides no warranties beyond replacement value on all supply products we sell.

Returns: Overstocks or Exchanges

All sales of material are final. However within 30 days of purchase, JSI will accept returns for full credit from our customers under these conditions.

• JSI Sign Systems offers full refunds on any 'stocked' product within 30 days of purchase date. Any drop ship or "non-stocked" or "special order" is not available for return without approval from the mfg. If mfg does offer an RMA to JSI for return, JSI will offer those same terms to our customer. Our mfg's often require restocking fee under these conditions.
• In order to receive any refund, all products returned must be in original condition including all parts/accessories and packaging. Product refunds do not include any shipping, freight or delivery charges. Any product returned in less than original/sellable condition will be returned to the customer at the customers expense.
• Any and all returns must be approved by JSI Sign Systems, in which an RMA number will be issued. Any return sent without an RMA will not be accepted. Contact shipping dept at 800-241-0262 ext 4 or email shipping@jsisign.com for an RMA.
• Customer is completely responsible for all shipping charges involving overstock or exchanges.
• Any product marked or advertised with a promotional price, such as our Monthly Specials and Products of the Week, is not eligible for return or credit. JSI offers such specials on a regular basis, which might be less in price than products purchased with the previous 30 days. No refunds, credits or RMA's will be issued in such cases.
• Any and all digital printing equipment can not be returned for any reasons.
• Software purchases including upgrades from ScanvecAmiable are not eligible for returns. JSI Sign Blazer can be returned if it has not been registered. Once registration code has been issued, no returns are permitted.
• After 30 days, no returns are permitted.
• Clip-Art software is not permitted for return under any circumstances.
• Garage Sale items are sold "as is" and no return is allowed