| JSI
P-Series Cutter Support |
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| Black
boxes on LCD Display |
If you power on your JSI-P Series vinyl
cutter and all you see on the LCD are a
series of black squares, one of the red
kill switches located at each end of the
platten is activated. Most likely, the cuthead
assembly is against one of them.
To resolve this, all you need to do is
power off your cutter and manually move
the cuthead towards the middle of your machine
and power the machine back on.
If this does not resolve the problem, please
contact JSI Tech Support by email or phone. |
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| Stitch
Cutting or Inconsistent Cutting |
Stitch cutting is usually caused by
three (3) independent issues or a combination
of any of these three.
1. Damaged or scored blade protection strip.
Inspect the white blade protection strip
for any deep impressions, cuts, gouges or
other damage. If damaged, replace immediately
2. Chipped or dull cutting blade. Inspect
with magnifying glass if necessary. If the
tip is rounded or any portion of the leading
edge is chipped, replace immediately.
3. Damaged or worn out blade holder. It
is possible over time for the bearings inside
the blade holder to wear out. It is recommended
to replace your blade holder on an annual
basis, if not sooner. Damaged bearings will
not allow the blade to rotate properly and
therefore cause poor cutting results. |
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If
you purchased:
- P-series
or JSI series cutter: your FREE email and call
support is for 30 days. These
cutters have a 90 day warranty on parts and
labor, this does not include any shipping charges
or maintenance items.
- SignBlazer/WinPCSign
Software: your FREE email and call support is
for 30 days
- Graphtec
or Roland Vinyl Cutters: your FREE email and
call support is for 90 days. These
cutters have 2-3 year manufactures warranty
on parts and labor. This does not include any
shipping charges.
- FlexiSign
Software: your FREE email and call support is
for 90 days
- Roland
and other printers: your FREE email and call
support is for 90 days.
These printers have a 1-2 year warranty for
parts and labor. Does not include maintenance
items and some repairs like head strikes are
not included in the warranty.
Buy
Support Incident Credit
You
are able to have lifetime FREE support by purchasing
your everyday supplies from JSI. You need these
supplies for your sign making equipment. When
you buy supplies from JSI, we offer an added advantage
of being able to support your equipment. We do
not believe your other suppliers offer that service;
Why because they can not afford to and do not
have the knowledge. JSI supplies are very price
competitive.
Why
buy your supplies from JSI:
- very
competitive prices
- other
vendors will not support your equipment and
software
- extend
FREE call and email support for your sign making
equipment
- expert
knowledge from our tech support team
- JSI
has the right supplies for your sign making
equipment
- avoid
calling manufactures for support needs
JSI
Sign Systems offers Technical Support on all equipment
and software purchased from JSI via telephone
and email for a limited time from purchase. Our
trained support staff offers call-back service
and courteous assistance as you need it. Regular
support hours are Monday through Friday, 8:30am
to 5:00pm Eastern Standard Time. Some call back
times are 20 minutes and some can be as long as
4-8 hours depending on current support load and
staff on hand.
When
calling the support line 800-241-0262 x3: email
support@jsisign.com:
-
leave a message with type of problem and
- equipment
& software owned and
- when
purchased and what name purchased under
- We
have to know who you are before we will call
you back
- If
you continue to call the support line and do
not leave a message, you are delaying your support
If
your supply purchases do not add up enough for
FREE support, you can buy a support package from
JSI as follows:
- $49
per incident call or $150 supply purchase
Buy
Support Incident Credit |
