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Starting
in January 2009, JSI will offer lower cost
service and maintenance for customers that
are buying their ink and media from JSI.
Get ready for this new Customer "Loyalty"
Care Program or "LCP" from JSI. |
What are the
benefits of this program?
- This is a discount service
for customers within our circle of influence
from our office.
- JSI will help prevent future
expensive service calls.
- End-users will vastly understand
their printer and rip for maximum productivity.
- JSI can perform Roland warranty
work before your printer breaks and shuts down.
- Customers that are "Out
of Warranty" will pay reduced hourly rates
for service work.
Can customers expect this
level of service w/o buying ink and media from
JSI?
- All
equipment and printers sell at discounts and
have very low margins for the dealers.
- JSI
is required by Roland to service "In Warranty"
printers that we install and sell.
- Roland
pays JSI a fee for "In Warranty" service
work.
- Warranty
work is only provided for certain service items
that Roland reimburses JSI for.
- There
is many support issues outside of Roland mfg
warranty that JSI can provide FREE of charge
for customers buying ink and media from JSI.
Otherwise the customer will be responsible for
paying technical support fees to JSI for this
suport.
Why
buy your supplies from JSI:
- JSI offer FREE UPS for customers
in Georgia excluding UPS extra charges.
- JSI has very
competitive prices on all ink and media.
- We
doubt other vendors "will" or "know
how" to support your equipment.
- JSI
has the right supplies for your digital printers.
- With
our "Customer Care Program", why would
you by supplies from anywhere else?
What
is the $ value of "Customer Care Program"
based on industry standard rates?
- $150
per hour of on-site service, with 1 hour minimum
- $150
per hour of drive time to service site. Return
drive time is not charged. 30 minute minimum.
- $0.75
per mile to and from service site.
What
are the discount rates for service for customer
buying all ink and media from JSI?
- $100
per hour of on-site service, with .5 hour minimum
- $100
per hour of drive time to service site. Return
drive time is not charged. 30 minute minimum.
- $0.75
per mile to and from service site.
What
is covered in the 15-Point printer check-up?
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#1 issue
for print quality |
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edge integrity check
for sealing heads |
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vital for head performance |
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vital for wiper performance |
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sheet cut and vinyl
cutter blade |
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ink levels in drain bottle |
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for older machines that
have the mist sponge |
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pump flush with solvent
solution |
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check for amount of ink/dirt/dust
to prevent binding |
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determine approximate
replacement date |
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determine how many nozzles
are not firing and why |
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see if any can be restored
from head soak |
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print head alignment |
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check Versaworks version
and update |
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print and cut alignment |
- bi-directional print test
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print alignment |
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make sure end-users have
the every day cleaning supplies |
Download
Catalog from this link - click here |
