Graphtec Support
Following are a few common technical support issues that have very simple resolutions and the steps are laid out for your below. We have also included a few useful links below that may help you learn about your Graphtec vinyl cutter(s). Users Manuals Useful Documents CE5000-40-CRP - PDF format CE5000-60/120 - PDF format FC8000 - PDF format Software Firmware Cutting Master 2 - Version 1.50 PC FC8000 - version 1.71 zip format Cutting Master 2 - Version 1.50 MAC - Call for file CE5000 - version 2.70 zip format FC7000Mk2 - version 3.80 zip format FC7000 - version 2.10 zip format COMMON SUPPORT ISSUES:
• Graphtec cutting small unrecognizable characters	If your Graphtec vinyl cutter is cutting small characters ('jibberish') when you output a job from your software, the COMMAND language is incorrectly set. To Change this, you must first power off your cutter and power it back on to recycle it. Then you will need to setup your vinyl sheet using Roll 1 or Roll 2. Hit the Pause button and hit NEXT PAGE until you see COMMAND. Hit the right arrow key to view which mode your cutter is set. Whichever mode, HPGL or GPGL, has the asterice next to it is the current setting. Simply hit either the up, down, F3, F4 button (depending on model of cutter) to choose the next option. Hit ENTER to save the setting change and resend you cut job. The cutter should now cut your design correctly.
• Graphtec not completing long cut job	If you design is set to 120" (for example) and your cutter stops the job at 100" and fails to complete the job, the PAGE LENGTH setting within your cutter menu needs to be increased. Load and setup your media first. Then hit the PAUSE button to enter Menu mode and hit NEXT PAGE until you see PAGE LENGTH. Hit the right arrow key to display the current Page Length setting. Move the blinking cursor to the first number and hit the UP arrow until you reach 9. Do the same for each following number. Some models will not allow you to change the last number from 0.
• Error 1 on cutter recieved when outputting from software	The Graphtec vinyl cutters work in both HPGL and GPGL machine code. If your software is set to use HPGL machine code and your cutter is set to GPGL (default), you will receive and ERROR 1 on the LCD screen of your cutter. If your software is set to use GPGL machine code and your cutter is set to HPGL, your cutter will cut code symbols and lettering rather than your actual design. Simply turn off the power to your cutter and change the COMMAND language on the cutter. To Change this, you must first power off your cutter and power it back on to recycle it. Then you will need to setup your vinyl sheet using Roll 1 or Roll 2. Hit the Pause button and hit NEXT PAGE until you see COMMAND. Hit the right arrow key to view which mode your cutter is set. Whichever mode, HPGL or GPGL, has the asterice next to it is the current setting. Simply hit either the up, down, F3, F4 button (depending on model of cutter) to choose the next option. Hit ENTER to save the setting change and resend you cut job. The cutter should now cut your design correctly.

If you purchased:

• P-series or JSI series cutter: your FREE email and call support is for 30 days. These cutters have a 90 day warranty on parts and labor, this does not include any shipping charges or maintenance items.
• SignBlazer/WinPCSign Software: your FREE email and call support is for 30 days
• Graphtec or Roland Vinyl Cutters: your FREE email and call support is for 90 days. These cutters have 2-3 year manufactures warranty on parts and labor. This does not include any shipping charges.
• FlexiSign Software: your FREE email and call support is for 90 days
• Roland and other printers: your FREE email and call support is for 90 days. These printers have a 1-2 year warranty for parts and labor. Does not include maintenance items and some repairs like head strikes are not included in the warranty.

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You are able to have lifetime FREE support by purchasing your everyday supplies from JSI. You need these supplies for your sign making equipment. When you buy supplies from JSI, we offer an added advantage of being able to support your equipment. We do not believe your other suppliers offer that service; Why because they can not afford to and do not have the knowledge. JSI supplies are very price competitive.

Why buy your supplies from JSI:

• very competitive prices
• other vendors will not support your equipment and software
• extend FREE call and email support for your sign making equipment
• expert knowledge from our tech support team
• JSI has the right supplies for your sign making equipment
• avoid calling manufactures for support needs

JSI Sign Systems offers Technical Support on all equipment and software purchased from JSI via telephone and email for a limited time from purchase. Our trained support staff offers call-back service and courteous assistance as you need it. Regular support hours are Monday through Friday, 8:30am to 5:00pm Eastern Standard Time. Some call back times are 20 minutes and some can be as long as 4-8 hours depending on current support load and staff on hand.

When calling the support line 800-241-0262 x3: email support@jsisign.com:

• leave a message with type of problem and
• equipment & software owned and
• when purchased and what name purchased under
• We have to know who you are before we will call you back
• If you continue to call the support line and do not leave a message, you are delaying your support

If your supply purchases do not add up enough for FREE support, you can buy a support package from JSI as follows:

• $49 per incident call or $150 supply purchase

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