JSI Sign Systems offers Free Technical Support on all equipment and software purchased from JSI via telephone and email for a limited time from purchase. Our trained support staff offers call-back service and courteous assistance as you need it. Regular support hours are Monday through Friday, 8:30am to 5:00pm Eastern Standard Time. Some call back times are 20 minutes and some can be as long as 4-8 hours depending on current support load and staff on hand.

When calling the support line 800-241-0262 x3: email support@jsisign.com:

• leave a message with type of problem and
• equipment & software owned and
• when purchased and what name purchased under
• We have to know who you are before we will call you back
• If you continue to call the support line and do not leave a message, you are delaying your support

If you purchased:

• P-series or JSI series cutter: your FREE email and call support is for 30 days. These cutters have a 90 day warranty on parts and labor, this does not include any shipping charges or maintenance items.
• SignBlazer Software: your FREE email and call support is for 30 days
• Graphtec or Roland Vinyl Cutters: your FREE email and call support is for 90 days. These cutters have 2-3 year manufactures warranty on parts and labor. This does not include any shipping charges.
• FlexiSign Software: your FREE email and call support is for 90 days
• Roland and other printers: your FREE email and call support is for 90 days. These printers have a 1-2 year warranty for parts and labor. Does not include maintenance items and some repairs like head strikes are not included in the warranty.

You are able to have lifetime FREE support by purchasing your everyday supplies from JSI. You need these supplies for your sign making equipment. When you buy supplies from JSI, we offer an added advantage of being able to support your equipment. We do not believe your other suppliers offer that service; Why because they can not afford to and do not have the knowledge. JSI supplies are very price competitive.

Why buy your supplies from JSI:

• very competitive prices
• other vendors will not support your equipment and software
• extend FREE call and email support for your sign making equipment
• expert knowledge from our tech support team
• JSI has the right supplies for your sign making equipment
• avoid calling manufactures for support needs

If your supply purchases do not add up enough for FREE support, you can buy a support package from JSI as follows:

• $49 per incident call or $150 supply purchase
• $695 for 12 months support package
• $395 for 6 month support package
• $295 for 3 month support package
• $195 for 1 month support package

Download Catalog from this link - click here