| Roland
Printer Support |
COMMON
SUPPORT ISSUES: |
| •
Test print shows mixed ink colors |
This problem
is usually caused by lack of printing or
proper cleaning on the Roland SP-300, SP-540,
SC-500, and CJ-500 printer/cutter units.
It is also possible that the captop or cap
station simply needs to be replaced as well.
This issue is often referred to as Cross
Contamination. Some Roland printers have
multiple ink lines feeding one printhead.
For example, SP-300 has 2 printheads but
4 colors. Black and Cyan feed one head and
Magenta and Yellow are fed to the second
printhead.
To clear up this issue, there are several
actions you can take.
The saftest recommendation is to identify
which color is contaminated and remove that
ink cartridge. Replace it with a new cartridge
and run 2 or 3 powerful cleans from the
control panel. It is possible that more
than 3 cleans may be required to fully flushout
the contaminated ink.
Another option is to connect a syringe
to the captop or cap station and manually
(genltly) pull ink throught the system until
the line is clean. In this case, insert
a cleaning cartridge or new color cartridge
into the printer. Power off the printer
and unplug it. Connect the syringe to the
captop or cap station output port and gently
pull throught the syringe. Be careful to
pull gently as too much force can cause
damage.
Otherwise, contact JSI Support to schedule
a service call. |
|
|
| •
Random droplets of ink on media |
Most of the time, random droplets of
ink on your media are caused by a contaminate
on the printhead such as a fiber, hair,
built up dust, dried ink, or the like.
The smallest fiber on the printhead can
act as a wick and collect ink from the head
until it is oversaturated and therefore
drip.
Using a blue LED light, examine the printhead
for any kind of contamintate. Using the
a Roland cleaning swab and Roland Cleaning
Solution, clean as directed in the users
manual. Also examine and clean the Wipers,
Wiper Scraper and Serge Sponge.
Swabs and cleaning fluid can be purchased
at the following link if needed,
http://www.jsisign.com/products/roland_media_ink_soljet_ex.html#cleaning
|
|
| • Missing Color |
If you suspect a color is not printing,
first run a Test Print to verify which color
is missing.
To recover the missing color, you must
first do the following:
- Clean the Printheads using Roland Cleaning
Fluid and Swabs
- Clean the Captop / Cap Station using
Roland Cleaning Fluid and Swabs
- Flood the captop / cap station with
Roland cleaning fluid
- Run a NORMAL Clean and then run test
print
- Repeat up to 3 times
- If still no results, contact JSI for
service or additional support
The other options have is to manually pull
ink through the system with a syringe or
replacement of key parts; damper, captop,
possibly head.
There are electrical issues that can cause
a printhead to not fire as well. |
|
| • Color Drop
Out During Print |
If you notice a color dropping out during
your print, take note of how far into the
print it is before you notice the change.
Most of the time, color drop out is caused
by ink starvation to the head. This can
be caused by a faulty or clogged damper.
Another possible culpret is air getting
into the system from a faulty or broken
seal.
Most often this problem requires a damper
or captop replacement. |
If
you purchased:
- P-series
or JSI series cutter: your FREE email and call
support is for 30 days. These
cutters have a 90 day warranty on parts and
labor, this does not include any shipping charges
or maintenance items.
- SignBlazer/WinPCSign
Software: your FREE email and call support is
for 30 days
- Graphtec
or Roland Vinyl Cutters: your FREE email and
call support is for 90 days. These
cutters have 2-3 year manufactures warranty
on parts and labor. This does not include any
shipping charges.
- FlexiSign
Software: your FREE email and call support is
for 90 days
- Roland
and other printers: your FREE email and call
support is for 90 days.
These printers have a 1-2 year warranty for
parts and labor. Does not include maintenance
items and some repairs like head strikes are
not included in the warranty.
Buy
Support Incident Credit
You
are able to have lifetime FREE support by purchasing
your everyday supplies from JSI. You need these
supplies for your sign making equipment. When
you buy supplies from JSI, we offer an added advantage
of being able to support your equipment. We do
not believe your other suppliers offer that service;
Why because they can not afford to and do not
have the knowledge. JSI supplies are very price
competitive.
Why
buy your supplies from JSI:
- very
competitive prices
- other
vendors will not support your equipment and
software
- extend
FREE call and email support for your sign making
equipment
- expert
knowledge from our tech support team
- JSI
has the right supplies for your sign making
equipment
- avoid
calling manufactures for support needs
JSI
Sign Systems offers Technical Support on all equipment
and software purchased from JSI via telephone
and email for a limited time from purchase. Our
trained support staff offers call-back service
and courteous assistance as you need it. Regular
support hours are Monday through Friday, 8:30am
to 5:00pm Eastern Standard Time. Some call back
times are 20 minutes and some can be as long as
4-8 hours depending on current support load and
staff on hand.
When
calling the support line 800-241-0262 x3: email
support@jsisign.com:
-
leave a message with type of problem and
- equipment
& software owned and
- when
purchased and what name purchased under
- We
have to know who you are before we will call
you back
- If
you continue to call the support line and do
not leave a message, you are delaying your support
If
your supply purchases do not add up enough for
FREE support, you can buy a support package from
JSI as follows:
- $49
per incident call or $150 supply purchase
Buy
Support Incident Credit |
