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usb to serial adaptors set-up
 

If you are having trouble with your computer communicating with your vinyl cutter while using a USB to Serial adapter, read the following for general setup instructions. Keep in mind, the manufacturer of your adapter may have additional instructions or modifications.

JSI Sign Systems has tested several brands of adapters and have found the following brands to be reliable; Sabrent, IOgear, Dynamax

All adapters should have a specific Windows driver that will need to be installed. Most adapters will include an installation cd or an online download.

You can purchase the Sabrent USB to Serial Adapter from JSI online by clicking on the following link: USB to Serial Adapter

 
Configuration (using JSI recommended 'Sabrent' Adapter):

Before you plug in the adapter, locate and insert the installation cd. Follow the directions to install the Windows drivers.

Once complete, plug in the adapter into an open USB port.

Your computer should automatically recognize the adapter and notify you that your device is ready to use.

Next, you need to find out what COM port your computer has assigned to the adapter. To do this, you need to open your Windows System Properties. To do this, you can go to START>SETTINGS>CONTROL PANEL and then double click on the SYSTEM icon. (As seen below)

Upon opening the System Properties, you will need to click on the HARDWARE Tab at the top, and then click on Device Manager (as seen below)

Within Device Manager, you should see an option for PORTS if your adapter has been configured correctly. Click on the plus sign (+) to the left of PORTS to expand the view with the Ports section. In the case of our recommended USB to Serial Adapter, it will be displayed as 'Prolific USB-to-Serial Comm Port (COM2)'.

Note what 'COM' port is shown. This is the specific COM port Number that your computer has assigned to your adapter. (See below)

This is the port number you need to assign your cutter driver within your sign making program. Following are a few images of common software programs displaying the cutter port setup options.

Flexi 8.6 Setup

WinPCSign 2009 Setup

SignBlazer Elements

 

If you purchased:

  • P-series or JSI series cutter: your FREE email and call support is for 30 days. These cutters have a 90 day warranty on parts and labor, this does not include any shipping charges or maintenance items.
  • SignBlazer/WinPCSign Software: your FREE email and call support is for 30 days
  • Graphtec or Roland Vinyl Cutters: your FREE email and call support is for 90 days. These cutters have 2-3 year manufactures warranty on parts and labor. This does not include any shipping charges.
  • FlexiSign Software: your FREE email and call support is for 90 days
  • Roland and other printers: your FREE email and call support is for 90 days. These printers have a 1-2 year warranty for parts and labor. Does not include maintenance items and some repairs like head strikes are not included in the warranty.

Buy Support Incident Credit

You are able to have lifetime FREE support by purchasing your everyday supplies from JSI. You need these supplies for your sign making equipment. When you buy supplies from JSI, we offer an added advantage of being able to support your equipment. We do not believe your other suppliers offer that service; Why because they can not afford to and do not have the knowledge. JSI supplies are very price competitive.

Why buy your supplies from JSI:

  • very competitive prices
  • other vendors will not support your equipment and software
  • extend FREE call and email support for your sign making equipment
  • expert knowledge from our tech support team
  • JSI has the right supplies for your sign making equipment
  • avoid calling manufactures for support needs

JSI Sign Systems offers Technical Support on all equipment and software purchased from JSI via telephone and email for a limited time from purchase. Our trained support staff offers call-back service and courteous assistance as you need it. Regular support hours are Monday through Friday, 8:30am to 5:00pm Eastern Standard Time. Some call back times are 20 minutes and some can be as long as 4-8 hours depending on current support load and staff on hand.

When calling the support line 800-241-0262 x3: email support@jsisign.com:

  • leave a message with type of problem and
  • equipment & software owned and
  • when purchased and what name purchased under
  • We have to know who you are before we will call you back
  • If you continue to call the support line and do not leave a message, you are delaying your support

If your supply purchases do not add up enough for FREE support, you can buy a support package from JSI as follows:

  • $49 per incident call or $150 supply purchase

Buy Support Incident Credit

Contact JSI Support

Support can be reached at the following numbers or by email:

Toll-Free 1.800.241.0262 - Ext. 3
Local in Atlanta 770.455.1020 - Ext. 3
Fax 678-578-4242
Email support@jsisign.com
 
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